Privacy Policy

Effective Date: 07/03/2025

1. Introduction

Welcome to Staha Property Care Limited. We are committed to protecting your privacy and ensuring the security of your personal data when you use our website www.stahapropertycare.co.ke. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We may collect the following types of personal data:Personal Information: Name, phone number, email address, and any details submitted via our contact forms. Website Usage Data: IP addresses, browser type, device details, and analytics collected through Google Analytics. Communication Records: Any additional details you provide voluntarily through emails, phone calls, or customer interactions.

3. How We Use Your Information

We use your data to: Provide and improve our facility management services (cleaning, pest control, landscaping, etc.). Respond to inquiries and service requests. Improve our website functionality and user experience. Analyze website traffic through Google Analytics. Send you service updates, promotions, or important notifications (only if you opt-in).

4. Legal Basis For Data Processing

We process personal data based on: Your Consent: When you voluntarily submit your details via our website. Legitimate Interest: To operate and improve our services. Legal Obligation: If required by law, regulatory requirements, or for fraud prevention.

5.Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy. If you request data deletion, we will comply unless we have a legal obligation to retain certain information.

6. Data Security Measures

We implement strict security measures to protect your data, including: Secure website encryption (SSL). Restricted access to personal data. Regular security audits. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Sharing Policy

We do not sell, rent, or share your personal data with third parties. We only disclose information when: Required by law or government authorities. Necessary to protect our legal rights or prevent fraud.

8. Cookies and Analytics

Our website uses cookies and tracking technologies to enhance user experience and monitor performance. You can manage cookie preferences in your browser settings. We use Google Analytics, which may collect anonymized browsing data. You can opt out by visiting Google’s Opt-Out Page.

9. Your Data Protection Rights

As a website user, you have the right to: Access Your Data: Request a copy of the personal data we hold about you. Request Corrections: Update inaccurate or incomplete information. Request Deletion: Ask us to delete your data (subject to legal exceptions). Object to Processing: Opt out of marketing communications. To exercise any of these rights, please contact us at info@stahapropertycare.co.ke

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any personal data.

11. Compliance with Data Protection Laws

11.1 Compliance with Kenya’s Data Protection Act, 2019

We comply with Kenya’s Data Protection Act, 2019, which governs how businesses collect, store, and process personal data. If you have concerns about our data practices, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

11.2 Compliance with General Data Protection Regulation (GDPR) (For EU Users)

If you are located in the European Union (EU) or the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Under GDPR, you have the following additional rights: Right to Restriction of Processing: You can request that we limit the way we use your data. Right to Data Portability: You can request a copy of your data in a structured format to transfer to another service. Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw it at any time. To exercise any of these GDPR rights, contact us at info@stahapropertycare.co.ke. If you believe we have not handled your data properly, you may lodge a complaint with a Data Protection Authority (DPA) in the EU.

12. Updates To This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Information

For questions, concerns, or data protection requests, contact us at:
Staha Property Care Limited
📧 Email: info@stahapropertycare.co.ke
📞 Phone: 0796533194
📍 Address: Aly's Center, Off Muthithi Road, Westlands, Nairobi, Kenya